Highlight the Exchange account and then click Change.Click File > Account Settings > Account Settings.If the shared Mailbox is not synchronizing, you may try disabling, restarting Outlook, and re-enabling Cached Exchange Mode in your Outlook profile’s advanced profile configuration options. Any new messages or modifications to your Mailbox on the server will be immediately sent/received once Outlook (mainly the. You may view and react to your cached messages while offline. It works by locally saving (caching) a duplicate of your Mailbox on your computer.Īccessing a local copy speeds up access to your data and allows you to work on Outlook offline. When you use an Exchange account, the Cached Exchange Mode functionality is enabled by default. Change the name of the Offline Outlook Data File (.ost) Select the Shared Mailbox and click Remove on the Advanced tab.Choose your profile and then click Change.READ Should I get CompTIA IT Fundamentals? The Mail Setup dialogue box will appear.Disconnect and reconnect the Shared Mailbox.Navigate to Start > Control Panel (View by Large Icons) > Mail.Experiment with disconnecting and reconnecting the Shared Mailbox to your Outlook profile. This short step might restore sync to the shared inbox.
Disconnect and reconnect the shared mailboxes.
It is possible that the account needs more time to sync with the hosted server.
If this problem occurs after you granted a user full access to the Shared Mailbox, wait a few hours before attempting again. However, they cannot open the Mailbox in Outlook 2016 and later or in Office 365 versions of Outlook. Users with such accounts should have no trouble accessing OWA and Outlook 2013. Remember that a connected account in a subsidiary domain cannot access some shared mailboxes hosted on Outlook 2016 or later. What Should You Do If You Are Unable to Open a Shared Mailbox in Office 365? Even if you have a tight deadline, you may quickly resolve this issue with the aid of our troubleshooting instructions. If the shared Mailbox does not open, you may try disabling, restarting Outlook, and re-enabling Cached Exchange Mode in your Outlook profile’s advanced profile configuration options.Ī shared mailbox, in essence, serves as a centralized service that allows several individuals to operate in unison. If you’re an IT administrator, this situation may be much more frustrating because you’re continually asked when the problem will be resolved. It may be pretty irritating to be unable to open a shared mailbox, especially if you want a particular piece of information or a specific file to accomplish a work-related activity.
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